Privacy Policy — QDORA

At QDORA, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase. Please read it carefully to understand how your personal information is handled.

1. Information We Collect

We collect personal and non-personal information when you interact with our website or make a purchase. This includes:

Personal Information:

  • Contact Details: Your name, email, billing & shipping address, phone number.
  • Payment Information: Card details, UPI, or bank data (handled securely by Razorpay).
  • Account Information: Username, password, and order history if you create an account.

Non-Personal Information:

  • Browser & Device Data: IP, browser, OS, referring site.
  • Usage Data: Pages viewed, clicks, time spent.

2. How We Use Your Information

We use the collected information to:

  • Process Transactions: Handle your orders, payments, and deliveries.
  • Customer Support: Assist with inquiries, returns, or refunds.
  • Marketing & Promotions: Send updates/offers (opt-in only).
  • Website Improvement: Enhance performance & customer experience.
  • Fraud & Security: Prevent fraud and unauthorized access.

3. How We Share Your Information

We never sell or rent your personal data. We may share with trusted partners:

Payment Gateways: Secure transaction processing (Razorpay).
Logistics Partners: To deliver your orders.
Email & Support Services: For communication and updates.
Legal Obligations: Comply with law/regulatory requests.

4. Cookies & Tracking Technologies

We use cookies to enhance your experience by:

Remembering preferences & cart.
Tracking traffic & usage.
Displaying personalized recommendations.

You can control cookies via browser settings. Disabling them may limit features.

5. Data Security

SSL encryption, firewalls, and secure hosting protect your data. No system is completely secure, so absolute safety cannot be guaranteed.

6. Your Rights

Access your personal info we hold.
Request corrections for inaccurate data.
Request deletion unless legally required.
Opt-out of marketing emails anytime.

Contact us at qdoraofficial@gmail.com

7. Data Retention

We retain personal data only as long as necessary for order processing, legal, or accounting purposes. Once no longer required, your data is securely deleted.

8. Third-Party Links

We are not responsible for third-party content or privacy practices.

9. Children's Privacy

Our site is not for children under 13; any collected data is deleted.

10. International Users

Accessing from outside India implies data processing in India.

11. Changes to This Privacy Policy

Updates will be posted with effective date; continued use = acceptance.

12. Contact Information

QDORA – Fashion & Jewellery
RLRA 222, Kausthubham, J Street, Ayoorkonam,
Indira Nagar, Peroorkada, Trivandrum, Kerala – 695005
9526309591
qdoraofficial@gmail.com
www.qdora.in