Frequently Asked Questions

Find answers to common questions about our service

We offer multiple shipping options to suit your needs:

  • Free Standard Shipping on Prepaid Orders Above ₹799
    • Within Kerala: 3–5 business days
    • Outside Kerala: 5–7 business days
  • Express Shipping
    • Within Kerala: ₹70 (2–3 business days)
    • Outside Kerala: ₹90 (3–5 business days)
  • Free Express Shipping on orders above ₹2499

All orders include tracking information sent via email or SMS.

Yes, Cash on Delivery (COD) is available for orders up to ₹1499.

  • COD Charge: ₹80 per order
  • Orders above ₹1499 can only be placed through prepaid payment methods.

Yes! Customers who place prepaid orders above ₹799 are eligible for free standard shipping. Prepaid orders are also processed faster and help ensure a smooth delivery experience.

Yes, we offer Free Express Shipping on all orders above ₹2499.

Absolutely! Every QDORA order comes with a complimentary gift as a token of our appreciation.

We accept returns only for items that are damaged during shipping. To be eligible for a return:

  • The damage must be reported within 24 hours of delivery
  • A sealed-package unboxing video is mandatory as proof
  • The video must clearly show the package before opening and the damaged item

Returns requested without an unboxing video or after 24 hours of delivery cannot be accepted.

To initiate a return or replacement:

  • Contact us within 24 hours of delivery
  • Share your unboxing video and details of the damage
  • Once approved, send the item to the address provided by our support team

You can contact us via:

  • Phone: 9526309591
  • Email: qdoraofficial@gmail.com

Yes. After verifying the damaged item, you can choose either:

  • A replacement product, or
  • A full refund to your original payment method

Customers are responsible for the return shipping cost. Currently, QDORA does not provide a pickup service for returned items.

No. Customized or personalized jewellery and accessories are not eligible for return, refund, or replacement unless they arrive damaged during shipping and meet our return conditions.

Once we receive and inspect the returned item, refunds are processed within 7 business days to the original payment method used for the purchase.

A complete unboxing video is mandatory. The video must:

  • Show the package in its sealed condition before opening
  • Capture the entire unboxing process without interruption
  • Clearly display the damaged product

This helps us verify transit damage and process your request quickly.

Yes! We welcome wholesale and bulk purchase inquiries from retailers, resellers, boutiques, event organizers, corporate buyers, and businesses.

Please contact us via WhatsApp, Email, or our Contact Us page with the following details:

  • Product name(s) or product links
  • Required quantity
  • Business or store name (if applicable)
  • Delivery location
  • Contact information

Our team will review your requirements and provide a customized quotation based on product selection, quantity, stock availability, and delivery location.

Please note:

  • Minimum order quantities may apply for certain products.
  • Pricing and availability are provided on a case-by-case basis.
  • Advance payment may be required for selected wholesale orders.
  • Wholesale orders may be subject to separate return, exchange, and cancellation terms.

Our team will respond as soon as possible with pricing and order details.